A better way to access/manage our Client's accounts as it is too complicated
Imagine this scenario(which we are currently struggling with for over 3 years now).
As a web design company, we get customers who would like to move to Scala from Godaddy or other third party companies or simply need to start a fresh new project.
We tell the customers which package to buy, they get their Cpanel and here is the problem.
-In order to manage each customer's account, we need a new email address, so we end up with like 30 emails for 30 clients, it becomes difficult to handle(pretty much impossible) and communication is mixed up between support channels which can cause security issues. As we may post FTP details in a support request from Client A support channel to Client B channel.
What is really needed is a way to centralize all the Spanels we are allowed to access under 1 sub account screen and have a "support" and "login" button next to each account.
1)The customer clicks on "Allow email xxxx to access my Spanel and support area".
2)In the sub-account, we now see a table like this:
Customer name/Surname | Company Name | Spanels Logins buttons per domain | Support channel button
3)The sub-account email is the same for all the customer's(1 email for all).
4)Allow us a "private" chat text box where we can ask you questions we do not want the customer to see "ie: How to do xxxx or yyyy". Or "Is there a networking problem today?" As some of the question, we may ask you can stress customers right away for nothing. And the only way we can ask these questions at the moment is to cross-post them from our own account to your support team but while speaking about another subaccount(it is messy).
This would solve all the issues with Scalhosting and Spanel management as it is very difficult for web companies to help their customers with the current system.