Add some 'help text' or 'tooltips' to SPanel

Stefan Muth shared this idea 3 months ago
Open Discussion

Currently there is no (or almost no) 'help' available when working with SPanel, even on more complicated functions such as the DNS Editor.

I would like to request either links to help documents, or clickable 'i' (information) icons, or floating tooltips.

Benefits for users: More certainty when making changes, no need to contact Support

Benefits for ScalaHosting: No need to keep answering the same questions from users (time and money saved!)

For example, I just wanted to use the Firewall to block a range of IP addresses.  It does not say you can enter a range under "IPv4 Address", but I tried entering:

52.230.152.0/24

... and it was accepted, and it appeared to be working.  But then after 15 minutes, the hacker/site scanner was back, downloading hundreds of pages from my website.

So I had to contact Support and ask various questions in an exchange consisting of several messages:

"Do ranges of IP addresses work?"

Related: "How do I block a range of IP addresses?"

"How long does a block last?"

"How can I make a block '(PERMBLOCK)'?"

"How long does a PERMBLOCK last?"

All of these questions, as well as several minutes of my time (and confusion), and several minutes of Maria's time could have been saved if there was just a little 'help' on that page 🙂

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